General Terms and Conditions
As of: May 2026
General
The following General Terms and Conditions of ailloy labs GmbH (Feuerbachstraße 3, 65195 Wiesbaden, registered in the commercial register at the Local Court of Wiesbaden under HRB 36393) (hereinafter referred to as "ailloy") also contain statutory information regarding your rights under the provisions on distance contracts and contracts in electronic commerce.
Scope of Application
The use of ailloy's services by consumers (hereinafter referred to as "Users") is governed by the following General Terms and Conditions in the version valid at the time of first use.
When using the ailloy App via third-party platforms (in particular the Apple App Store or Google Play Store), the respective terms of use and business conditions of the relevant provider additionally apply. Insofar as the contract processing (in particular conclusion, payment, and termination of the subscription) takes place via the respective App Store, its terms apply additionally.
A User within the meaning of these Terms and Conditions is any consumer who uses ailloy's services and, where applicable, concludes a subscription for the use of ailloy's services. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly attributable neither to their commercial nor to their self-employed professional activity.
Deviating terms of the User are not recognized.
Services of ailloy
Services within the meaning of these Terms and Conditions are services offered by ailloy to promote relationship health. These include in particular, within the framework of AI-supported sessions, structured reflection and conversational guidance on relationship topics ("ailloy Sessions" and "Impulses"), as well as individual short formats such as prompts for self- and couple reflection through open free-text questions that both partners answer independently of each other ("Question of the Day") and knowledge units on psychological relationship topics ("Stories"). These can be used individually, in combination, or in a structured manner within the framework of predefined, linear journeys that accompany Users through thematic focus areas (e.g., separation, conflict communication, intimacy) ("ailloy Journeys").
Within the framework of the services offered, ailloy uses artificial intelligence ("AI") systems. When using the services, Users interact directly with an AI system, not with a human conversation partner. The AI system analyzes the User's inputs and, on this basis, automatically generates conversational contributions and impulses. The quality and suitability of the generated content depend on the nature and scope of the User's inputs. AI-generated content may contain errors or be unsuitable in individual cases. User data is not used for the training of AI models. The processing of personal data within the framework of the AI-supported conversation is carried out exclusively for the provision of the contractually agreed service. Further details can be found in ailloy's Privacy Policy.
Conclusion of Contract and Provision of Access
The ailloy services are offered on a subscription basis (e.g., monthly/annually). Specific packages, scope of services, and prices (incl. statutory VAT) are displayed during the ordering process. The presentation of the services on our website and in our app does not constitute a legally binding offer, but rather an invitation to conclude a contract (invitatio ad offerendum).
By clicking the "Order with obligation to pay" button, you submit your binding offer to conclude the subscription you have selected. The conclusion of the subscription will be confirmed to you by e-mail, together with a copy of the Terms and Conditions and the cancellation policy. ailloy will provide access to the content and services included in the subscription without undue delay.
Payment
Payment is made via the payment services offered or via App Store billing. In the event of default in payment, the statutory default interest applies. Access may be temporarily blocked until payment is made. If third-party providers are commissioned with payment processing, their General Terms and Conditions apply.
All prices are stated in EUR and are inclusive of statutory value-added tax, unless otherwise stated. The User receives an invoice in electronic form.
Term and Termination
Subscriptions have the respective stated minimum term and are extended for an indefinite period unless terminated in due time at the end of the term.
Termination is possible at any time with effect from the end of the current subscription period, for example via the cancellation button provided in the app and on the website, or via the account settings of the App Store. Statutory and contractual special rights of termination remain unaffected.
Rights of Use and User Conduct
ailloy grants the User a simple, non-transferable, revocable license, limited to the contract term, to use the app and web services for the User's own non-commercial purposes.
The use of the ailloy services must be carried out in a legally compliant manner and in accordance with these Terms and Conditions. Prohibited are in particular the violation of personal, copyright, trademark, or other rights of third parties; the automated extraction of data (scraping); the circumvention of access restrictions; reverse engineering, unless permitted by law; as well as resale and/or sublicensing. ailloy may remove or block content if there are concrete indications of legal violations or violations of the Terms and Conditions.
All content provided by ailloy may be used by the User exclusively within the scope of the contractually granted rights of use. Use for the purposes of training, improving, or operating AI systems by third parties is not permitted without ailloy's prior express consent.
The User is responsible for securing their access data and must inform ailloy without undue delay in the event of suspected unauthorized use or misuse.
Reservation of the Right to Make Changes
Amendment of the Terms and Conditions
ailloy is entitled to amend these Terms and Conditions for valid reasons, in particular due to changed legal requirements, supreme court rulings, or mandatory security/functional adjustments. The amendment shall apply unless the User objects within 30 days of receipt of the notification. ailloy will inform the User of intended amendments in text form at least 30 days before they take effect. The notification contains the wording of the amended provisions, an understandable explanation of the adjustments, as well as an express notice that the amendments will become effective unless the User objects within the stated period.
Price Adjustments
ailloy may adjust fees if demonstrable cost changes occur that are beyond ailloy's control and were not foreseeable at the time of conclusion of the contract (e.g., taxes/levies, third-party providers, infrastructure, energy, or license costs). Price increases may not exceed the actual cost increase; corresponding cost reductions are passed on in the same manner. Price changes are communicated to the User in text form 30 days before the planned effective date. The notification contains the new price, the time of taking effect, as well as the reasons for the adjustment. A price change only becomes effective if the User expressly consents to it before the intended time of taking effect. If the User does not give consent, the contract continues under the previous conditions.
Changes to the Services
ailloy is entitled to adapt the services (including functions of the AI-based relationship health application) insofar as this serves to maintain contractual conformity, security, or functionality, to implement legal requirements, or only in a minor manner reasonable for the User. ailloy will inform the User in good time in a clear form on a durable medium about changes that are not only advantageous or minor. If changes lead to a not merely insignificant impairment and the User does not retain the possibility of accessing the unchanged service and its usability, the User may terminate the contract free of charge within 30 days from receipt of the information about the change or from the time of the change (whichever is later).
Consequences of Rejecting Changes
If the User objects to a change in due time or does not consent to a material change, the contract continues under the previous conditions. In this case, ailloy is entitled to ordinarily terminate the contractual relationship at the end of the current billing period.
In addition, ailloy is entitled to extraordinarily terminate the contract with effect from the foreseen entry into force of the rejected change, if there is a valid reason for the amendment of the Terms and Conditions and the intended changes and the possibility of the special right of termination were communicated in text form 30 days before the planned entry into force. In the event of such termination, the contract ends at the end of the day on which the rejected changes would have become effective. Any fees paid in advance for periods after the end of the contract will be refunded by ailloy on a pro-rata basis.
Availability, Technical Requirements, and Updates
ailloy owes a medium availability appropriate to the services. Planned maintenance windows and unavoidable outages (e.g., force majeure) are reserved.
A compatible end device is required for use, and, when using the app, a current app version and internet access. Updates may change the technical requirements.
The contractually agreed digital services are provided in accordance with the contract, and necessary security and functional updates are made available. The User is obliged to install provided updates.
Liability
ailloy is liable in cases of intent and gross negligence. In the event of a slightly negligent breach of essential contractual obligations that are of particular importance for achieving the purpose of the contract and on whose compliance the User was entitled to rely, ailloy is liable for the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded. The aforementioned limitations of liability do not apply in the case of culpable injury to life, body, and health.
ailloy is not liable for content provided by Users, provided that ailloy has no actual knowledge of an unlawful activity or unlawful content and, as soon as ailloy obtains such knowledge, acts expeditiously to block access to the relevant content or to remove it. There is no general obligation to monitor stored content.
ailloy does not offer psychotherapy, diagnostics, or medical treatment. The content serves exclusively informational purposes and self-reflection. The services do not replace medical, psychotherapeutic, or other professional advice. In crisis situations or emergencies, please contact local emergency numbers without undue delay or make use of appropriate support services. No acute or emergency intervention is carried out by ailloy.
Data Protection
Information on the processing of personal data can be found in ailloy's Privacy Policy, available in the app and at ailloy.io/privacy.html.
Miscellaneous
German law applies. With regard to consumers with their habitual residence in the European Union, the application of mandatory consumer protection provisions of the state in which the User has their habitual residence remains unaffected.
The place of jurisdiction and place of performance is Wiesbaden if the User is a merchant, a legal entity under public law, or a special fund under public law. Mandatory statutory places of jurisdiction remain unaffected.
Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining Terms and Conditions remains unaffected. In place of the invalid provision, the statutory regulation applies.
Cancellation Policy
Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract. To exercise your right of withdrawal, you must inform ailloy by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract:
ailloy labs GmbHFeuerbachstraße 3
65195 Wiesbaden
E-mail: info@ailloy.io
To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal: If you withdraw from this contract, ailloy shall reimburse you all payments that ailloy has received from you, without undue delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract was received by ailloy. For this reimbursement, ailloy will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. If you have requested that the performance of the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal with respect to this contract, in comparison to the total scope of the services provided for in the contract.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it by post or e-mail to the provider.)
To:ailloy labs GmbH
Feuerbachstraße 3
65195 Wiesbaden
E-mail: info@ailloy.io
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*)/received on (*): ________________________________________________
Name of consumer(s): ________________________________________________
Address of consumer(s): ________________________________________________
Date, signature of consumer(s): ____________ , ____________________________
(*) Delete as applicable.
