Cancellation Policy

As of: May 2026

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract. To exercise your right of withdrawal, you must inform ailloy by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract:

To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal: If you withdraw from this contract, ailloy shall reimburse you all payments that ailloy has received from you, without undue delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract was received by ailloy. For this reimbursement, ailloy will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. If you have requested that the performance of the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal with respect to this contract, in comparison to the total scope of the services provided for in the contract.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it by post or e-mail to the provider.)

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

Ordered on (*)/received on (*): ________________________________________________

Name of consumer(s): ________________________________________________

Address of consumer(s): ________________________________________________

Date, signature of consumer(s): ____________ , ____________________________

(*) Delete as applicable.